We’ve compiled the most commonly asked questions to help you get the answers you need quickly. Let us know if you can’t find what you need to know and we’ll add it in.
Frequently asked questions
URep includes two tools for tracking and assessing your customer satisfaction.
- An average customer feedback score accumulated from all your customer feedback.
- An average customer complaint response time mechanism – which provides the average time it takes for your Umbrella Company to resolve a Contractor’s negative review.
Your Contractor clients can use the feedback request found in the foot of every email you send to them. This gives them an opportunity to give feedback on each interaction to make sure they are 100% satisfied with your services.
URep gives you the tools to request customer feedback from every email you send. Consequently, you can quickly acquire the feedback you need to monitor and improve your customer care team’s performance – enabling you to turn negative reviews around by heading off negative reviews before they are published on other places on the web.
Building trust is one of the most important and challenging phases in any selling process. If you can quickly earn your prospect’s trust, they’re more likely to convert into customers that stay loyal to you. URep gives you the tools you need to build trust and develop stronger customer relationships on autopilot – giving you the opportunity to publish more positive reviews and display your URep feedback score right from your website.
URep has different subscription plans based on how many reviews you receive. However, you can start with a free trial.
We have made the URpe tools as intuitive as we can – and provide easy-to-follow instructions each step of the way. Additionally, we have a ‘rapid response’ support team ready and waiting to offer any help you may need.
No, there’s no set term to your subscription. However, we would recommend giving yourself 3 months to see how it helps you improve your online reputation.
Your Contractor customers will welcome a quick and easy way to give you their feedback, good or bad. They will also appreciate your efforts to make sure they are completely satisfied with your Umbrella services.
Upon subscription, you will be taken through an easy-to-follow set up process, which will enable you to start acquiring customer feedback right away. Additionally, our support team will be on hand to help you get up and running right away.
Yep, in fact we recommend that you do. The easier your potential clients can see how well you look after your Contractors, the quicker you’ll build trust and convert more sales.